1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
After her graduation in South Korea, she moved to China and worked there for almost 3-4 years with roles including Overseas Sales, Sales Operation/Support, mostly for B2B channels. All of her experience there is related with wholesales business and B2B enterprise sales from order management to invoice releasing. Currently, she’s working with XXXX, the Switzerland premium sports gear, as a B2B Account Service Representative; she was the first operation member for the Korean team ever since they launched in the market for almost 2.7 years now. She first started running all the operation process for them, registered orders in their CRM management tool, and then delivery invoicing as well. She is also the main contact for their customer’s requirement through e-mail or phone call, and collects the reorders every season. Before that, she worked with XXXX as a Customer Success manager where she was involved with tailoring CMS & LMS plans via personalized consulting with customers; she mostly worked for the onboarding procedure, setup, and training after she gets the customer’s information from the sales team. Aside from that, she was the one introducing the product and the platform to them, discuss what kind of functions they need, or the best utilization they can have; she did upselling with them as well during that time.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
Strongest skills would be her soft skills since as an operation member, she has great focus on details and customizations. Also good in communicating with their partners and then delivering any news to them, even good or bad. Lastly, good with order management, data organization, and doing sales support as well.
3. Do you have the lists of key criteria’s according to the clients’ requirements?
She has about 7-8 years of customer-facing experience and a few months of solid customer success management experience; currently, she’s an account service representative as well. She doesn’t have exact ecommerce experience as of the moment but has knowledge as to how it works and the process behind it as well.
