1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
She is originally from Italy and has been in South Korea for about 4-5 years now. She has roughly 3 years of experience now in enterprise B2B software and is currently with XXXX as a Product Consultant and also a Customer Success Manager where she manages projects across pre-sales, post sales, and also do discoveries, tailor demos, solution configuration, as well as onboarding and adoption afterwards. She holds regular meetings with stakeholders, both project sponsors and champion, and act as their trusted advisor; apart from that, she responds to clients queries, questions, and tickets then collect their feedbacks and request for software feature. She translates them into materials and specs for their product team for adoption; their company provides software solutions which includes an AI part for Manufacturing Fortune 500 OEMs and worked with clients such as Dyson, Procter & Gamble, etc. One of her main achievements in this company is building a knowledge base from zero using Zendesk and also built Persona-based training plans to speed up onboarding and repeating tickets.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
Strongest skill would be her interpersonal relations skills; she’s good with handling clients, talking and communicating with them on a daily basis whenever something comes up and gather good knowledge of the industry as well so they’ll have trust in her. Her expertise is identifying when a customer is engaged or needs more push to adopt the solution and software on top of her customer/client-facing skillsets.
3. Do you have the lists of key criteria’s according to the clients’ requirements?
She has almost 2 years of experience as a Customer Success Manager and is currently functioning the same as a Product Consultant for an AI Software solution provider. She’s interested to work within ecommerce or retail as she uses them personally on almost daily basis. Her experience is also within the B2B environment so she has contacts and network already within the same. She can handle and manage multiple accounts; currently handling about 5-6 in her portfolio. Also can work with different time zones, culture, and teams if needed.
