- Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He has over 6 years of experience in the IT industry and is originally from India. He has a solid expertise in IT support, his role includes providing assets and setting up laptops, monitors, and other equipment for new joiners in the organization. He also handles configuration, troubleshooting, and resolving laptop or desktop-related issues through remote support, email, or direct communication. He provides IT support across multiple locations in India, covering around 12 branches, and also coordinates with regional teams in Dubai and Singapore through global service portals. His responsibilities include monitoring systems, managing service requests via ServiceNow, and ensuring smooth IT operations. Additionally, he supports visiting clients and users in India, installs and manages network printers, monitors Velocloud firewalls and devices, and provides technical assistance for platforms such as Google Meet, Chromebox, Microsoft Teams, Webex, and Zoom.
- What skill(s) / experience would you self-describe as strongest or specialist in?
He has good communication skills and has experience supporting users across regions such as Singapore, Japan, and India without any issues. He is also skilled in managing servers and firewalls, handling troubleshooting tasks, and coordinating with vendors.
- Do you have the lists of key criteria’s according to the clients’ requirements?
He has worked on network and MDM, along with Active Directory, so there are no issues on that side. He has also provided support as needed. The firewall is monitored, and whenever a suspicious email is detected, it is triggered in the firewall, monitored, and then dropped or reported to GHQ. His work includes managing Windows servers from 2012 to 2019. Additionally, he has earned certifications such as Azure Fundamentals and CCC.
