1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
She has 15+ years in sales, business development and customer service, and started as an individual contributor at XXXX, XXXX and XXXX. She then progressed to team lead, manager, center head and director. Her career covers BFSI contact centers (collections, credit card escalations, loans), XXXX (CRM head) and EdTech (university tie-ups, sales and funnel management). Most recently, she worked as a fractional leader (Mar 2025 – Sep 2026), building inside sales and customer success teams for SaaS and EdTech start-ups. Before that came XXXX (2024 – 2025, team of 75, 25% revenue growth, CSAT up 15%), XXXX (2022 – 2023) and XXXX (2020 – 2022, team of 45, 80% YoY growth). There she handled Dubai and UAE sales and customer service alongside India, APAC, UK and EU. She named the XXXX launch as her biggest achievement: as the fifth employee in India, she set up the whole India contact center with her head in the UK. The work included hiring, SOPs, vendor alignment, dialer and call flows. Operations began in April 2022 and the team grew to about 105 people by December 2022. She described this as covering recruitment, people operations and streamlining the sales process, with revenue growth and SLAs delivered.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
She describes customer service and sales as her strongest areas. Her background combines sales management, funnel management and key account management with contact center and BPO operations (SOPs, SLAs, CSAT, QA, vendor management). She has built omnichannel contact centers and inside sales teams from scratch, and has led teams of up to 111 people. Her EdTech and higher-education experience includes sales and admissions, university partnerships and international student recruitment. Her CV adds CRM and tools (Salesforce, Zoho, Oracle CRM, Power BI), AI chatbots and IVR automation, and cumulative revenue of INR 100+ Cr (approx. USD 11M). Her UAE exposure covers sales and customer service for the Dubai market and two seminar visits to Dubai. She said she loves the UAE culture and its people, and that this is a main reason for choosing the market.
She describes customer service and sales as her strongest areas. Her background combines sales management, funnel management and key account management with contact center and BPO operations (SOPs, SLAs, CSAT, QA, vendor management). She has built omnichannel contact centers and inside sales teams from scratch, and has led teams of up to 111 people. Her EdTech and higher-education experience includes sales and admissions, university partnerships and international student recruitment. Her CV adds CRM and tools (Salesforce, Zoho, Oracle CRM, Power BI), AI chatbots and IVR automation, and cumulative revenue of INR 100+ Cr (approx. USD 11M). Her UAE exposure covers sales and customer service for the Dubai market and two seminar visits to Dubai. She said she loves the UAE culture and its people, and that this is a main reason for choosing the market.
