1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
Started her career with XXXX as a Senior Technology Support Executive. After that, worked for XXXX for several years as a Service Management Professional. She also worked as a People Manager for XXXX where her team used to support technical-related queries for their customers. She then moved to XXXX where she handled one of her first transition project for one of the biggest insurance client in US; she handled the team of incident change and problem managers for application and infrastructure support. After that, worked with XXXX and handled another big transition project for their UK client, she was involved from the synapse stage up until it went live. Currently, she’s working as a Product Support Manager for XXXX where her team handles global account in regions including MENA, EMEA, and LATAM. She takes care of their payroll-related queries, benefit-related queries, and such.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
Strongest skill would be her great skills in being proactive and bringing automation in processes. She has done lots of automation in the processes of her current and previous roles.
3. Do you have the lists of key criteria’s according to the clients’ requirements?
During the course of her career, she has worked in multiple sectors including customer support, banking, and insurance as well. She has ITIL certification and is looking for opportunities in service management field or product support manager role in the IT sector. Her present role will end soon so she’s actively looking for a new role now.
