1. Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs?
He has over 23 years of experience, primarily in operations aligned with customer care. Throughout his career, he has held roles in order management, consulting, and transitions. As a Transitions Manager, he successfully managed projects, transitioning processes from the United States to Bangalore, as well as overseeing operations out of Mumbai. He has been responsible for interacting with clients and leading new business opportunities, ensuring smooth transitions from both domestic and international locations. His experience includes leading large teams, with his last team comprising over 200 people and prior team spans ranging from 500 to 1,000 people. Before his most recent role, he worked with Wipro Consultancy Services.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
His strongest skills lie in guiding and coaching teams, deep-diving into processes, and understanding the end-to-end journey. This expertise allows him to quickly identify and address concerns, whether from clients or end customers. By knowing the entire process, he can accurately pinpoint potential points of failure and provide appropriate guidance. Additionally, with his experience in the audit and consulting world, he maintains a strong focus on regulatory compliance and ensures processes adhere to all relevant standards.
