1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He is an IT professional with 16+ years of experience. He started with technical support and data center roles in India (2010 – 2013), then moved to the UAE in June 2013 with a construction group, XXXX (infrastructure for government and developer projects). He then moved to the retail group XXXX (2019 – 2024), where he led technical support and set up IT for corporate offices and showrooms. Since Dec 2024 he has been IT Manager at XXXX, running MENA IT operations and infrastructure for about 1,500 users and 1,500 endpoint devices (Windows, Mac and mobile). His team of about 8 support engineers provides round-the-clock support. He handles CAPEX and OPEX budgets, technology selection and compliance (ISO, PDPL). He also set up the offices, delivery center and showrooms from scratch, including designing the infrastructure and managing the BOQs. He reports reducing infrastructure costs by 20% and 99.2% SLA compliance.
2. What skill(s) / experience would you self-describe as strongest or specialist in?
His strength is running enterprise IT infrastructure and operations across very different industries (construction, retail and automotive), with a core approach that stays the same. This covers IT governance and budgeting, vendor management, endpoint management (Intune, SCCM, Apple Business Manager) and network and security (Palo Alto, Fortinet, SD-WAN, CCNP). He has implemented security and compliance controls such as endpoint security (CrowdStrike across 2,500 endpoints), DLP, email security and SSO. He also has experience with Microsoft 365 and Entra ID, an SD-WAN migration of 400+ branch firewalls, and building infrastructure for new offices and warehouses.
