1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He has 12 years of experience, including 1 in a call center. His most recent role was at XXXX, where he served as a Senior Technical Support Engineer managing a team of nine members. His responsibilities included patching, managing Office 365 issues, and troubleshooting directory-related problems. Before XXXX, he worked at a company that was later acquired by an LLC, where he served as a Technical Support L2 Engineer. His role involved system service-based support, installing RMM tools on client servers, and resolving system issues such as DMS failures and exchange mail flow disruptions. In earlier roles, he gained experience at Portal, where he transitioned his interest to service support, and prior to that, he worked in a call center. He holds a Bachelor of Commerce degree from XXXX University, completed as a regular full-time program.
2.What skill(s) / experience would you self-describe as strongest or specialist in?
His strongest skills include Active Directory, Exchange Online, and Office 365. He has three years of experience with VMware and is confident in managing tasks related to it. He has also worked briefly with SolarWinds, ServiceNow for service requests, and problem management. For patching, he has utilized tools such as BigFix and IDM.
3.Do you have the lists of key criteria’s according to the clients’ requirements?
He has 11 years of experience in the IT field, Regarding his networking experience, he is familiar with foundational tasks such as managing applications on the network, configuring firewall settings, addressing failover issues, and monitoring bandwidth usage. He has utilized tools like Cisco to track network performance and identify consumption patterns. While he is capable of handling intermediate-level networking tasks, he does not consider himself an expert in this area.
