- Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
He has five years of experience in the IT industry, providing technical support to clients through calls, emails, and chat. His expertise includes handling, prioritizing, updating, resolving, and escalating support tickets based on urgency and escalation metrics. He has experience collaborating with vendors and suppliers to meet client requirements. Also, he has worked with the IM team in account creation and has hands-on experience with Active Directory and Office 365. He holds an ITIL V4 certification and is also a district-level football player. - What skill(s) / experience would you self-describe as strongest or specialist in?
His strongest skill is FCR, focusing on resolving client issues during the initial interaction. He prioritizes delivering solutions on the first call, ensuring minimal delays. If technical limitations or access issues prevent immediate resolution, he escalates cases following the escalation matrix to level two or three teams. His goal is to address concerns effectively during the initial call, chat, or email to create a positive impact on users while contributing to the company’s overall success. - Do you have the lists of key criteria’s according to the clients’ requirements?
When he worked at XXXX and XXXX, gaining hands-on experience with networking tools like Meraki for monitoring switches and alerts. While not a networking expert, he can handle basic L1 and L2 troubleshooting, including server issues and reboots, escalating critical problems as needed. His background spans multiple departments, including application support and identity management, showcasing his adaptability. He is open to continuous learning and new challenges.
Active Directory, Office 365, Switches, IT Level 2 Engineer
Department: HOT UAE IT Infrastructure
Salary: $Negotiable
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RECRUITER SUMMARY
HOT UAE IT Infrastructure, Active Directory, Office 365, Switches, IT Level 2 Engineer, $Negotiable
07/01/2025
Candidate Background
Nationality:
Indian
Residence:
India, open to relocate back in UAE
Education:
Bachelor of Management Studies- XXXX
ITIL Foundation 4
Microsoft Azure Fundamentals (AZ-900)
Languages:
English – Fluent
Hindi – Native
Experience:
Has over +5 years of experience in IT Industry.
Current & Previous Employers and jobs include:
IT Level 2 Engineer at XXXX,
Application Support (Level 1) at XXXX,
IT Analyst at XXXX.
Motives:
He is actively looking a job because he will be leaving his current company soon. Open for any IT related positions.
Current Salary:
$3k AED per month
Expected Salary:
$Negotiable
Notice Period:
Can start immediately
Interview Availability:
Requires a day notice
Interview Assessment Notes
Interested in this candidate?
Silicon Valley Associates Recruitment
Hong Kong
907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong
China
25F, Central Plaza, Xin Tian Di, Shanghai
Singapore
Ubi TechPark #01-08, Singapore
China
Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen
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