Business Development, Operations, Merchant Lifecycle

He has a total of 6 years work experience. Currently, he is an Operations Supervisor leading a team of 15 to 20 at XXXX. He specializes in the high-stakes Payment Gateway sector, specifically supporting merchants in the iGaming and Forex industries within the UAE market. His current role involves overseeing the entire transaction lifecycle—including pay-ins, payouts, and settlements—while utilizing data analysis to monitor key performance indicators such as transaction success rates and customer retention patterns. He acts as a strategic lead, bridging the gap between technical processing and merchant support to ensure seamless financial operations. Before this, he served as a Health and Benefits Administrator at XXXX, managing complex US pension policies and government schemes like Medicare and Medicaid. With a BSc from Delhi University and a diverse portfolio spanning fintech, telecommunications, and data administration, he brings a strong mix of team leadership, analytical troubleshooting, and cross-departmental project management. His professional background also includes a tenure at XXXX, where he utilized Salesforce to facilitate cross-functional collaboration between technical, financial, and infrastructure teams. In this capacity, he managed long-term broadband and fiber-optic deployment projects ranging from six months to a year.

2.       What skill(s) / experience would you self-describe as strongest or specialist in?

Strongest skills would be Business Development, Operations, and Analytical Troubleshooting, specifically within the fintech and payment gateway sectors. He possesses a strong “logical edge,” which he uses to translate complex technical payment queries into clear, actionable explanations for both merchants and customers.

3.       Do you have the lists of key criteria’s according to the clients’ requirements?

He has a total of 6 years work experience. With two years of direct experience managing the full Merchant Lifecycle—from initial onboarding to resolving deep-tier technical issues—he has refined his ability to provide high-level support while simultaneously identifying patterns in data to improve service delivery. His expertise is characterized by proactive communication and a consultative approach to business development, ensuring that merchants not only feel supported during technical disruptions but also understand the underlying logic of the solutions provided.