IT Service Engineer

AWS, Azure, Cloud, architecture, presales, cost management

1.       Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has 15 years of work experience in cloud and has worked across APAC and AMEA in the US. Currently, he is an AWS Solutions Specialist at XXXX where he drives Azure cloud adoption strategies for high-value enterprise customers, directly influencing multi-million-dollar digital transformation programs. and has. Before this, he was with XXXX and handled the cloud presales and the migration project. Previously, he was working in pure IT infrastructure and operations. He enjoys roles where he can make strategy with hands on solution. 2.       What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skill would be helping the organization—SMB, SMC and the enterprise in adopting Azure the right way. He balances the architectur, cost and the business outcomes. Being a technical person, he has also delivered 200+ workshop and work directly with C-level stakeholder of the companies. 3.       Do you have the lists of key criteria’s according to the clients’ requirements? He has 15 years of work experience in cloud and demonstrated a 20–25% cost reduction for clients using Azure Cost Management, Reserved Instances, and right-sizing. He influences multi-million-dollar programs and leads RFPs worth $10M+ and stated comfort with outbound efforts, technical outreach, and qualifying leads in SMB/Mid-market segments.  

AWS, Azure, Cloud, architecture, presales, cost management Read More »

leadership, communication, AI, LLMs, SAFe, BigData

1.       Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? She is a transformational leader known for her ability to bridge the gap between “Traditional Business” and “Modern Tech.” As the Group CTO for XXXX, she inherited a fragmented IT infrastructure composed of five different business units with zero data interoperability. She successfully unified these units onto a single Snowflake-based Data Lake, enabling real-time analytics for retail, real estate, and financial services. This unification allowed the company to launch its first-ever “Unified Customer ID,” which transformed their marketing efficiency. Before this, as the Chief Architect for XXXX, she designed and built the core engine for their last-mile delivery platform. This platform used custom machine learning models to reduce delivery times by 30%, which was a key factor in the company’s successful Series B funding round. Her early career was spent at a Global Fashion E-tailer, where she learned how to build high-availability systems that survive the massive traffic spikes of “Double 11” (11.11) and “Black Friday” shopping festivals. 2.       What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skill would be AI-Driven Operational Efficiency and Full-Scale Digital Transformation. She is an expert in implementing predictive analytics for supply chain optimization. She has hands-on experience deploying LLMs for customer service automation and personalized product recommendations that drive significant conversion uplifts. Moreover, she is highly skilled at implementing the Scaled Agile Framework (SAFe) within large, traditional organizations, successfully changing the culture from “Project-based” to “Product-based” engineering. 3.       Do you have the lists of key criteria’s according to the clients’ requirements?  She has 17 years of experience in digital commerce, logistics tech, and AI implementation across the APAC region. She implemented a cross-platform recommendation engine across the conglomerate’s five business units. This single technical project resulted in a $40 Million increase in annual revenue through targeted cross-selling and up-selling algorithms. Furthermore, She successfully closed a $25 Million digital transformation project that involved decommissioning a 20-year-old legacy ERP and replacing it with a modern, API-first headless commerce architecture. This project reduced the company’s product time-to-market from 6 months to 2 weeks.

leadership, communication, AI, LLMs, SAFe, BigData Read More »

CTO, SRE, Java, Golang, EDA, AWS, GCP, Azure, DORA

1.       Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? The candidate is a high-impact technology executive who has spent nearly two decades scaling some of Asia’s most resilient financial platforms. In his current role as CTO at XXXX, he was recruited to fix a scaling crisis where the platform suffered from frequent outages during peak payroll cycles. Within his first two years, he completely overhauled the technical culture, introducing SRE (Site Reliability Engineering) principles and migrating the stack from monolithic Java to a Golang-based microservices architecture orchestrated on Kubernetes. This transition increased deployment frequency from once a month to ten times per day. Prior to this, as VP of Engineering at a XXXX, he was the primary technical architect behind their expansion into the US and European markets, building a proprietary cross-border settlement engine that handled $20B+ in annual transaction volume. His early career at a Global Investment Bank instilled a “security-by-design” philosophy, ensuring that every modern agile project he leads still meets the highest standards of financial auditing and data privacy. 2.       What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skill would be Engineering Excellence and Technical Strategy at Scale. He is an expert in Event-Driven Architecture (EDA), utilizing Kafka for high-throughput data pipelines and ensuring data consistency across distributed systems.  He specializes in building “future-proof” stacks that allow for rapid product experimentation without accruing massive technical debt. He is highly proficient in Cloud-Native technologies (AWS, GCP, Azure) and has a deep understanding of zero-trust security frameworks. Moreover,  He is a proponent of the DORA metrics and builds high-trust cultures where engineers are empowered to own the full lifecycle of their code. He has a proven track record of hiring and retaining top-tier talent in the competitive Singapore and Bangalore markets. 3.       Do you have the lists of key criteria’s according to the clients’ requirements? He has two decades of work experience. His biggest achievement was leading a $20M Cloud Migration project that moved a legacy on-premise core banking system to a multi-cloud environment, resulting in an immediate 40% reduction in annual operational costs and a 99.995% uptime achievement. At his current work, he spearheaded the launch of a digital lending product that used alternative data and ML for credit scoring. This product generated a $1.5 Billion loan book within its first 14 months, directly driving the company to its first-ever quarterly profit. Furthermore, he possesses deep knowledge of regional financial regulations, including MAS (Singapore), OJK (Indonesia), and BSP (Philippines), ensuring that technical innovation never outpaces compliance.

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Cloud Ops, Engineer, Recovery Lead, Azure, P1/P2, Workspace

1.       Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has more than 4 years of work experience. Currently, he works at XXXX as a Cloud Ops Engineer where he has demonstrated an exceptional upward trajectory, completing his probation 1.5 months early and earning a mid-senior promotion within 1.5 years. He serves as the Global Disaster Recovery Lead for all managed clouds, where he orchestrates complex provisioning, upgrades, and the migration of over 200 environments across three global regions on Microsoft Azure. His daily responsibilities are high-stakes, involving the resolution of P1 and P2 major incidents for global customers, managing high-level escalations, and cross-departmental collaboration to maintain the integrity of the Azure Cloud platform. Prior to his specialization in cloud infrastructure, he was at XXXX as a Business Development Executive and IT Engineer. On the commercial side, he successfully spearheaded international partnerships, notably with a Korean hydrogen energy firm, and led the company’s strategic budgeting and business action planning. Concurrently, he served as the architect of the firm’s digital transformation, designing and deploying a new database framework and migrating the entire organization to Google Workspace. 2.       What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skill would be Azure Cloud Engineering and Business Development. He has has successfully orchestrated global disaster recovery migrations across high-stakes regions like Ukraine and Canada. He has also built his own car rental business from the ground up at an international airport, which instilled in him a permanent drive for revenue generation and operational excellence. Moreover, he is a natural communicator and relationship builder who genuinely thrives on customer engagement and event-based networking. 3.       Do you have the lists of key criteria’s according to the clients’ requirements? He has more than 4 years of work experience and successfully led global DR migrations in volatile regions (Ukraine), ensuring zero data loss and seamless continuity. He has Proven track record of starting and scaling a business from scratch, bringing a “founder’s mindset” to corporate problem-solving. And has proved experience managing Disaster Recovery (DR) and migrations for massive scales (200+ environments) across multiple time zones.

Cloud Ops, Engineer, Recovery Lead, Azure, P1/P2, Workspace Read More »

Snowflakes, PostgreSQL, SQL Server, BigQuery SQL, Agile, Scrum, AWS, Azure

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? She has over 5 years of experience, with the last 3 years focused heavily on GCP-based data warehousing and orchestration. She is currently at XXXX as a Lead Data Engineer where he is  leading a team of five data engineers responsible for the entire ETL pipeline for a major regional fintech company. Her  key achievement was migrating the legacy data warehouse to Google BigQuery, resulting in a 40% reduction in query cost and a 70% decrease in report generation time. She  have extensive background in data integration, having worked on projects pulling data from Mainframe (using Informatica PowerExchange), Salesforce, ERP systems, and new-age sources via REST APIs and JSON/XML payloads. Before this, she worked as a Senior Data Consultant where she has similar experience of leading cloud and BI migrations where they specialized in integrating complex legacy sources (Mainframe, ERP) using tools like Informatica and working across the full BI stack. What skill(s) / experience would you self-describe as strongest or specialist in? Strongest technical skill would be data warehousing concepts, particularly Dimensional Modeling (Stars/Snowflakes) and designing conceptual, logical, and physical data models. Expert-level SQL skills across PostgreSQL, SQL Server, and BigQuery SQL. Deep experience with the ETL framework and developing highly scalable data pipelines. Moreover, she demonstrated experience leading geographically distributed teams and adhering to Agile/Scrum methodologies. Excellent at translating business needs into well-defined data requirements and providing technical assistance to BI teams and end-users. Do you have the lists of key criteria’s according to the clients’ requirements? She has over 5 years of experience and has an expert knowledge in GCP services (BigQuery, Composer, Dataflow) and Informatica integration with experience designing and implementing Dimensional and Fact tables and developing metadata/data lineage. Moreover, she directly partners with BI teams to design and develop reports/dashboards and has experience defining data governance processes and providing user training, familiarity with SSRS/SSIS from previous SQL Server projects and general knowledge of AWS/Azure cloud environments further strengthens her profile.

Snowflakes, PostgreSQL, SQL Server, BigQuery SQL, Agile, Scrum, AWS, Azure Read More »

ServiceNow, ITSM, ITOM, Windows, macOS, VPns

1.       Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has almost 5 years of work experience, specializing in ServiceNow. He is currently working at XXXX where he is a ServiceNow Admin / IT Support Engineer, specifically focusing on the ITSM module. Before this, he was an IT Support Engineer in Japan at XXXX, where he worked approximately one year and three months. Although he was initially a ServiceNow expert, he worked as an L1 and L2 IT Support Engineer due to the project needs at the time. His L1 duties included PC configuration, new user setups, and vendor management (asset handling). L2 duties involved handling complex issues in the Japanese environment, creating tickets using Jira, fixing issues, and escalating to relevant teams. He continued this L1/L2 work briefly upon returning to India. Before this he was an Associate Software Engineer at XXXX where he primarily focused on the ITSM module (Incident, Problem, and Change Management). He worked for two key clients: XXXX(administration focus) and XXXX(development focus). 2.       What skill(s) / experience would you self-describe as strongest or specialist in? Strongest technical skills would be deep specialization in the ServiceNow (SNOW) platform, supported by a Certified System Administrator (CSA) certification. He possesses extensive experience in both SNOW Administration and Development, serving as an expert in the IT Service Management (ITSM) module, covering Incident, Problem, Change Management, and extensive work with the Service Catalog and Knowledge Management. Furthermore, he has foundational knowledge and infrastructure experience in the IT Operations Management (ITOM) module, demonstrating proactive specialization beyond his client environment, which complements his practical L1/L2 support experience using Jira in Japan. 3.       Do you have the lists of key criteria’s according to the clients’ requirements? He has almost 5 years of experience as a ServiceNow specialist. He is an SNOW Certified System Administrator, confirming his expertise in ITSM tools, and has extensive hands-on experience troubleshooting the required stack (Windows/Mac/VPNs) in a corporate environment. Additionally. his use of Jira confirms proficiency in monitoring incident queues, documenting tickets, and escalating complex cases to remote teams. His proven success working in the Japanese market for over a year means he can effectively coordinate with remote IT teams and local stakeholders to maintain service standards.

ServiceNow, ITSM, ITOM, Windows, macOS, VPns Read More »

software QA Engineer, manual and automation testing, STP mechanism, User Acceptance Testing (UAT), API Postman, Selenium, JAVA, Elasticsearch, Azure, AWS, test planning

1.       Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has more than 4 years of experience as a software QA Engineer, with expertise in manual and automation testing. His current role is a Software QA Engineer at XXXX, where he’s mainly involved n tackling financial fraud and financial crime compliance, providing solutions for banks globally. He delivers compliance functions such as transaction monitoring and customer screening. He securely obtains raw transaction and customer data from client banks via the STP mechanism. Then, ingesting this data into their system and running it through the back end. After, he applies predefined rule sets that are customized for each client to monitor transactions, often by setting thresholds on amount or value. Before this, he was a Lead Analyst at XXXX and was primarily on an internal, compliance-focused software where the testing involved a blend of manual and automation. This role gave him a significant exposure to User Acceptance Testing (UAT) and allowed him to interact with multiple clients internationally. His first job was a Test Automation Engineer at XXXX; here his first project was in financial fraud prevention, focusing purely on automation. His main objective was to verify the accurateness of the data by validating API responses which he used Postman extensively. His second role was client-facing for the shipping industry, where the goal was to develop an application. His work centered on front-end automation and utilized Selenium for the interface. Additionally, he also played a key role in creating reports for the executed automation. 2.       What skill(s) / experience would you self-describe as strongest or specialist in? Strongest technical skill is test planning. He excels at end-to-end test planning, which involves structuring the entire testing process from start to finish. Additionally, he’s also confident navigating through and resolving the problems and bugs. He has solid skills in JAVA, and competent in working with cloud development tools like Azure and AWS. Moreover, he is solid in tackling the API set and utilizing tools like Postman for API Testing and Validation 3.       Do you have the lists of key criteria’s according to the clients’ requirements? He has more than 4 years of experience as a software QA Engineer. He also has a great track record working with test tools such as Selenium, Elasticsearch and Maven. Aside from technical skills, he’s also adept at navigating through conflicts and problems, particularly in challenging scenarios like UAT, where he firmly believes UAT is critical because, while software may meet the initial design requirements (FSD), it often fails to perfectly serve the user’s actual business needs. He also often deals with four or five different projects/clients at once.

software QA Engineer, manual and automation testing, STP mechanism, User Acceptance Testing (UAT), API Postman, Selenium, JAVA, Elasticsearch, Azure, AWS, test planning Read More »

Technical Support Specialist Level 1 and 2 Support AWS Troubleshooitng Hardware and Network

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? – He is working as a technical support specialist he wasn’t actually an IT person or graduate and he got his way into the IT industry when he started working in 2015 and he was part of their APAC team and was handling chats, calls and handling all the video conferencing and did incident management and did track and record the progress of the tickets and moved on to Genpact and was still in the IT industry and he was reviewing the applications depending on the privacy policy of Facebook and create a policy and present it to the clients/stakeholders. He then moved to Wipro and worked there for 2 years and left because the project ended, and his responsibility was more on the technical side and support the company’s products. He was also the main contact for the APAC team. What skill(s) / experience would you self-describe as strongest and specialist in? – He has a long history of proven skills in providing customer service support most especially on the technical side and providing quality assurance. He also data warehouses and if they encounter any issues that’s when they come in and does the investigation and troubleshooting and uses various tools to fix the problems. He has a strong experience in providing Level 1 and Level Support on Applications and has been exposed with both of it, most of the problems that could arise from the end-users are being escalated to him and he provides the necessary trouble shooting of the issues. 5. He has experience in using Jira and Confluence and has used it with numerous projects that he has worked on before. He also has a basic knowledge with AWS Cloud and Google Cloud

Technical Support Specialist Level 1 and 2 Support AWS Troubleshooitng Hardware and Network Read More »

System Administrator and Technical Support Engineer

1.He is currently working at XXX as a team leader managing of 12 people. They are providing IT support services to their clients including computer/network services, everything about technical or issues in the customer. Also he is a level 3 Desktop support and in Lead desktop team in developing projects, allocating daily tickets, and assisting onsite support for the clients and focus more in management currently. 2.He has solid skills in end-user computing, vendor management, troubleshooting in networking and technical issues. 3.He is an end-user support Level 2 and Level 3 specialist. Manages the technical and maintenance of  computers and devices. In addition, he is the head of the IT department.

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Technical Sale Consultant, DWDM layer 1 and 2

Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs? – Currently working as a Technical Sales Support overseeing the South East Asia region for any sales project opportunity. They customers coming various perspective such as telco, data center focusing on cabling and structuring require to test the DWDM infrastructure. He is responsible for cabling of the fiber optics layer 1 to layer 4 depending on the customer expectation and customer needs.   What skill(s) / experience would you self-describe as strongest and specialist in? – He specializes in backbone and DWDM infrastructure to present solution, perform testing and justify that their network design is according with the expectation and rates himself 4 out of 5. He did deploy DWDM networks 10 years ago with his previous company. With his current company, he mainly focuses on presenting solution and not engaging with the installation, deployment, and configuration. He provides layer 3 troubleshooting however he is not familiar with the IP network such as the OSPF and BGP protocols.

Technical Sale Consultant, DWDM layer 1 and 2 Read More »