IT Service Engineer

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has over 10 years of experience being an analyst and started with XXXX where he provided first, second, and sometimes even third line support. After that, moved to XXXX as a Senior Application Support Analyst where he was also a subject-matter expert in online journey and cover things, write automation test projects. Recently, he joined XXXX as an Application Support Analyst where he is looking after ticket supporting and handle investment managers with their trades as well. 2. What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skill would be his great adaptability skills since he doesn’t like to do the same things over and over again. He’s also good with automating things to save time and money. On a daily basis, he’s used mostly Azure for deployment, SQL, ServiceNow, and some other databases. 3. Do you have the lists of key criteria’s according to the clients’ requirements? Has more than 10 years of overall working experience. Great with relational databases and uses SQL on a daily basis, can also do troubleshooting. Has worked on logistics industry during his time with Royal London.

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He previously worked in Sudan as an IT Technical Support where he was doing IT Onsite Support Engineering for 5 schools and provide day-to-day technical support for applications, end-user hardware, and software needs. After that, he went to Dubai and worked with XXXX as a Technical Support L1 where he assisted on software installations, updates, and configurations. He also provided guidance on hardware-related issues. He is currently a Customer Service for XXXX where he is doing IT L1 support remotely as well. 2. What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skill would be IT in general, he’s doing mostly IT support for most of his career. He’s good with hardware/software configuration, troubleshooting, and doing installations as well. He has worked with several companies already in Sudan and Dubai, now a customer service as well so he’s mostly doing support there. 3. Do you have the lists of key criteria’s according to the clients’ requirements? Has been doing IT Support and Help Desk related roles for over 3 years now, he also has mostly done L1 support for the IT industry. He is also good with troubleshooting since he has been doing this for most of his previous roles. Good with networking and also is a certified CCNA.

1. Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs?  He has 13 years of experience in the IT industry, with a strong focus on Microsoft 365 products and security implementations. His expertise spans Active Directory management, M365 administration, and Exchange Server migrations, including on-premises to cloud transitions, hybrid setups, and migrations from Exchange Server 2013 to Exchange Online. In addition to these migrations, he has hands-on experience with Active Directory Sync, connecting on-premises environments to Azure AD, and setting up Defender products for endpoint security, identity protection, and cloud app security. His work also includes setting up security policies in Defender for Office 365, anti-phishing, SPF, and DMARC policies. Moreover, he is proficient in Intune device management, including automatic enrollment, compliance policies, application policies, and device encryption through BitLocker. He has also set up intra-join for device management and is well-versed in Windows Autopilot configurations. His experience covers a wide range of tools and security frameworks, ensuring robust enterprise-level IT solutions. 2. What skill(s) / experience would you self-describe as strongest or specialist in?  His strongest skills are in Active Directory, Office 365 mailbox management, and the security products within Azure. He has extensive experience with Azure Active Directory (AAD), M365 security configurations, and Defender products for enterprise-level protection. Additionally, he holds certifications in ITIL, AC500, and other IT-related credentials, further demonstrating his expertise in IT service management and cloud security. 3. Do you have XXXX (Key Criteria 1)? If so can you tell me more? He has experience with ServiceNow and Connectwise, both of which he has used extensively in his previous roles. In his current position, he uses ServiceNow as a ticketing system for incident management and service requests, allowing him to track, resolve, and escalate technical issues efficiently. His experience includes using it to log and manage user issues, assign tasks, and monitor the progress of service tickets. Additionally, he’s familiar with the Connectwise platform, which he has used for service management, ticketing, and client interactions. His role involves ensuring that client needs are addressed quickly, including managing IT support tickets and connecting with various teams for timely resolution. In terms of his broader technical experience, he has worked with a variety of security tools for Active Directory and Office 365 integrations, using software such as Defender for Endpoint, Defender for Identity, and Intune to implement and maintain secure device management practices. His expertise with Azure Active Directory and M365 has been instrumental in driving cloud-based migrations and implementing security policies such as anti-malware, anti-phishing, and compliance policies across a range of platforms. He also has hands-on experience setting up hybrid environments for seamless integration between on-premise and cloud-based solutions, providing secure, scalable, and efficient IT systems for businesses.

1. Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs?  He is an experienced IT professional currently working in Pakistan for a UAE-based company specializing in HR and payroll solutions. The company’s headquarters are in the UAE, and it provides payroll solutions across the Middle East. In his role, he manages all customer-related IT infrastructure, including servers where applications are hosted. He also provides company-wide IT support, including desktop and helpdesk assistance. With nearly 15 years of experience in the IT industry, he is a Microsoft-certified professional with extensive experience in system migrations, dating back to Microsoft Server 2003 up to the latest 2022 release. Currently, he handles around 23 servers hosted on Azure, monitoring event logs, audit logs, network traffic, and security threats. He is responsible for maintaining system security by utilizing Microsoft Defender and SQL Defender to protect the servers from potential attacks. Additionally, he provides IT support to an operational team of 20 to 30 members, including employees in the UAE office. He assists with Microsoft 365 services such as Outlook, Teams, SharePoint, and OneDrive. His role also involves supporting customers using on-premises HR and payroll applications. He has successfully handled multiple migrations, such as upgrading client environments from Windows Server 2012 to 2019 and ensuring seamless transitions for applications, SQL databases, and SSL certificates. He provides technical support via email and calls, ensuring efficient resolution of issues and smooth IT operations for both internal users and clients. 2. What skill(s) / experience would you self-describe as strongest or specialist in?  He has 15 years of experience in the IT and tech support industry, specializing in server management, network security, and troubleshooting. Currently, he works with a UAE-based company that provides HR and payroll solutions, managing 23 servers hosted on Azure and ensuring the security and smooth operation of IT systems. His expertise includes Microsoft technologies, server migrations, and managing Microsoft 365 services. He is proficient in helpdesk support, using service desk tools like Jira and Zoho to resolve issues efficiently. Additionally, he has experience implementing security measures, including SecurID for two-factor authentication and adhering to ISO 27001 standards. 3. Do you have XXXX (Key Criteria 1)? If so can you tell me more? He has experience with SecurID and is knowledgeable about various security ID services, including those provided by companies like Cisco and others. He understands the importance of SecurID as a two-factor authentication method, which enhances security by requiring both a password and a secure ID for login access. In his current role, he has worked with ISO standards, particularly ISO 27001, which focuses on information security management. He has been involved in implementing security practices such as local security services, and data protection, and improving company policies to align with industry standards. His work ensures a secure IT environment and compliance with best practices in information security. Additionally, he has extensive experience with IT service desk tools, including Jira and Zoho. He is well-versed in ticketing systems, following structured processes where users create tickets categorized by severity (high, medium, or low). He ensures that all issues are resolved within the agreed-upon SLA (Service Level Agreement). His expertise in IT service management and troubleshooting allows him to efficiently support users and maintain smooth IT operations.

1. Could you introduce yourself and tell us about you? Your current/recent jobs and employers? Previous companies and jobs? He is currently working as a Senior DevOps Engineer and System Administrator, with roughly eight years of experience in IT, primarily focusing on infrastructure management. His work involves collaborating with multiple teams to manage systems, automate server operations, and work with cloud technologies such as Azure and AWS. He also handles Linux and Windows systems and has experience working with databases and firewalls, ensuring the organization’s overall security. In his role, he is responsible for analyzing client architectures, understanding their application needs, and proposing optimal solutions that align with industry standards. He specializes in automation for application deployment and server management, aiming to improve efficiency, reduce costs, and enhance system robustness. Additionally, he freelances in this field, offering clients solutions to optimize their existing setups, ensuring that their infrastructure is more cost-effective, secure, and scalable. Whether it’s fine-tuning server configurations or automating tasks, he provides expert recommendations to meet their specific requirements. 2. What skill(s) / experience would you self-describe as strongest or specialist in? He specializes in troubleshooting Linux and Windows systems, which he considers his strongest skill. Additionally, he is highly proficient in automation. When given tasks that are typically manual, he excels at identifying opportunities for automation to reduce effort and minimize human error. By streamlining processes, he helps increase efficiency and ensure smoother operations for the teams he works with. 3. Do you have XXXX (Key Criteria 1)? If so can you tell me more? He has experience working with Azure AD, specifically in managing identity systems. This involves overseeing and ensuring the proper functioning of identity and access management. In his current role, he uses JIRA and ServiceNow to track issues and manage projects. He is also familiar with Zoho, another service tool that helps in ticketing and managing issues. These tools allow for efficient tracking and resolution of tickets, streamlining workflows, and improving overall service management.