Others

Customer Service Representative Banking/Financial Customer/Client Engagment

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? – He is originally in China and came to Dubai in 2018 and worked as a salesperson and sold furniture and worked as a luxury retailer in Dubai mall and sells luxury brands and around December he went back to China because his ID expired and had to renew it and since COVID happened he couldn’t find a full-time job because it is dangerous. What skill(s) / experience would you self-describe as strongest and specialist in? – He is strong in customer service and a patient person since he has been in the customer service industry for many years, and he also has a strong problem-solving skill, and he also knows the process in the banking industry. He also has a strong knowledge in the Dubai and China market since most of the customer he dealt with were Chinese and Emirati people. He worked as a customer service in a banking company, and he answers the inbound call and replies to the customer emails and also answers the customer chats and most of the customers are more on the trading complaints and he provides a ticket to the right department, and he also writes an email to the customers He also works with his managers to resolve the problem to make sure that they are meeting the expectations of the client.

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Residence Executive Residential and Real Estate

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? – He started his career in the United States where he has handled projects and they promote the tourism sectors like the Grand Canyon etc. He is also helping the team in the States, and he manages the residential participant services including engineering and housekeeping maintenance in compliance with organizational policies and procedures. What skill(s) / experience would you self-describe as strongest and specialist in? – His strengths is he is a quick learner and is able to adapt in a new environment real fast and he is also a team player and he balances everything to make sure that he finishes all the task that he needed to finish on time. He also manages the daily operations of residential homes, owner programming and posted bills rechecking for the customers. Before he has also provided full service of language consulting and translation for worldwide visiting guests with extra focus on China markets.

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Client Service Manager Customer Service and Customer Engagement Insurance Industry

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? – He started in China in his education and studied Law and then went to UK to get his Masters’ degree in Law and then worked in UK for 4 years and worked in the international shipping and recruitment. In 2012, he got an opportunity to be transferred from London to Dubai and worked there for 6 years and then worked for Recruitment firm and with Aviation specifically with Emirates and then worked with customer service/operations related and then worked with insurance company. What skill(s) / experience would you self-describe as strongest and specialist in?  – He is very reliable and trustworthy type of person and very integral and hard work and very customer centric and always put himself on client shoes and he would try his best to find the root cause and resolve the issues independently first and he would utilize the resources if he can’t fix it by himself. He also considers himself as a people person and he has strong communication skills as well and he has also led and established a team already and he knows how to lead people to the right path. He worked with an insurance in Dubai in 2014 and they cater and offer high end medical insurance to the employees and as a client service manager he must understand the policies and conditions once he gained the knowledge, he would be able to offer solutions to the customers if they are faced with challenges. They are also one the top insurance providers, and his exposure was mostly with international clients. His work at X was in back-office support and was in flag-management unit and it is usually servicing the airline staff and customers his responsibility is to get on request from the airline staff and once he has the data is he would then input the data into the system. He also coordinates all inbound and outbound communications with data’s customer airlines and meeting and exceeding operational expectations by implementing and maintaining high customer service standards. Then he transferred from Dubai to Shanghai and led an operations team in the Insurance industry and then this year he needed some change he was luckily hunted by his current company to work as a team lead.

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HR management, Business strategies, Microsoft Power BI, Google Workspace, Excel, PivotTables, Operations Manager

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? She has over 20 years of experience in the industry, currently working as an Operations Manager at XXXX, with a career that also includes time as an Area Manager at XXXX. Over the years, she has worked across different functions covering customer experience, cross-functional HR objectives, and loss prevention. She is skilled in using analytic tools such as Microsoft Power BI and Google Workspace and also has experience lecturing at the university level in HR management, business strategies, and supply chain. Academically, she holds an MBA in Business Operations and Finance, along with an undergraduate degree in Business. She grew up between Goa and Abu Dhabi before moving to the UK, where she completed her studies and developed her career. Having family roots in the Middle East, she has always been interested in moving back to the region while building on her strong career experience in the UK.   What skill(s) / experience would you self-describe as strongest or specialist in? She has strong expertise in customer experience and service excellence, supporting 17 stores in the London region to improve customer satisfaction scores through feedback analysis, coaching staff, and achieving KPIs. She works closely with area managers, HR, and marketing teams to implement frameworks that enhance customer service and recruitment, drawing from her experience collaborating with teams at XXXX on staff retention and sustainability during peak periods. Her skills also include data analytics, using tools like Excel, PivotTables, Power BI, and Google Workspace to track performance metrics, create reports, and present insights to senior management. Additionally, she has experience in recruitment and talent acquisition, particularly in hiring senior managers for high-revenue stores, alongside cultural awareness and adaptability gained through diverse professional experiences.

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Equity Derivatives Broker

He is currently working in XXX as Equity Derivative Broker. XXX is an inter-dealer broker they provides services to the dealers which is bank, like Korean banks or Korean buy-side whatever they want to trade index options. His compensation is based on the numbers of trades he does. He covers all Asian market especially in Korean market in general. So, he trades index options for clients. In XXX he was the Sales account manage. He was selling enterprise solution from the desktop level to software and data fitting, data platform, trading system. He sold this software to those FSI and Banks. He worked in XXX for almost 8 years, both Hong Kong and San Francisco. He is confident in his stint in XXX as he was handling Hong Kong and San Francisco, because If you are not performing well, you don’t have a chance to be relocated. He always overachieved his target when he was in XXX. He considers him as an expert of Bloomberg services since he has an extensive experience on this area, and he handles Hong Kong and San Francisco back then.

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Executive Assistant Administrative Tasks and Office Administration

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? – She is currently working for X as an Executive Assistant and they work on investments and her responsibility is to connect with the supplier and customers. What skill(s) / experience would you self-describe as strongest or specialist in? – Her strongest skills are that she can deal with different types of customers and she is also good in receiving customers and understand their needs and arrange meetings for her Boss. One of her main tasks in her current job is to assist in all aspects for the Company President. She assists in arranging conference rooms, take the minutes of the meeting and following up with the progress of the work/status of the project.

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Business Development and IT Solutions

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? – She is a Taiwanese but currently in HK for 8 years and she can speak Cantonese and Mandarin. She worked for a Multinational Company that is in the solar power and semiconductor and sold the products in Designer House and she also worked in renewable energy and worked for EPC companies and sold the total solutions. What skill(s) / experience would you self-describe as strongest or specialist in? – She is very self-oriented and she has strong business development background and can develop new market for the company and find new client and portfolio. She also did total solutions and they provide software solutions to the customers and she does adjustments depending on what the client needs and meets with the client so she can understand what they need and she also worked in software solution selling for 20 years and she can communicate very well with Engineers internally and externally. She has sold Solar Power Plant and provided solutions and has a key component of power saving system and they also include the software and she explains on how they can use the software so they can track the output of the solutions. She also sold action tools and she create electric root for the product. She then relocated in HK and worked for same company in HK and still selling the same products in the same industry.

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Trading and Customer Service

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? – She now doing freelancing work on translating for a German school and she has worked for Fintech companies and has worked for an online trading company and she has worked for a company. She would answer emails, live chat she guides people in going to the website, opening the accounts and help deposit and withdraw money. What skill(s) / experience would you self-describe as strongest or specialist in? – She has handled various customer service inquiries and problems via email or LINE, including troubleshooting or tailored requests. She has also worked with the tech support team and is involved in training sessions and help identify areas for improvements and determine new policies and regulations. She has worked closely with the back office to confirm customer deposits or withdrawal transfers, and assisted with customer complaints regarding account or trading legal disputes. She has also trained colleagues according to standard procedure, she has also served an average of 200 clients on a monthly basis. Responsibilities included resolving online troubleshooting, which included the trading platform, account opening or funding-related issues and others. She has also worked in Customer Care and as a Marketing Specialist and she has worked remotely with their warehouse in the Netherlands and works with the products that needs to be changed and problems that needs to be addressed and she has worked onsite with the Engineers and 3D animators and create new product from start to finish and help push the product into the Market. She has a strong background in the Customer Service and she is really good in tackling technical questions with the quesitons especially regarding Finance. She also can deal with different types of customers.

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Senior, Chief Customer Quality Engineer, Semiconductors Client-handling Problem-Solving

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? Have been in the electronics industry for about 25+ years now. First job was with XXXX way back in the PH as a process technician mostly in wire band assembly where she get her first experience in the semiconductor manufacturing. She also has experience in the semiconductor packaging when she joined her next company which is a supplier of steel semiconductors. She worked there as a Quality Engineer Associate and focused more on the packaging. Last 2008, she went to Taiwan and joined XXXX, a PCB supplier for semiconductor, originally as a Customer Quality Engineer but currently she is already an assistant manager. For the 15 years experience of being a quality engineer, she was able to handle big clients such as Apple, Qualcomm, Skyworks, etc. What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skill in the technical part would be handling clients and her strong problem-solving skills. She has solved lots of technical issues in her current and past companies and also good with FMEA, SPC, and such. She is also involved with some R&D and new product introduction on microchips. She’s knowledgeable as well with the road map technology of packaging. Has strong leadership skills and is very flexible.    Do you have the lists of key criteria’s according to the client’s requirements? Has 25+ years of experience in the semiconductor industry (manufacturing, process, assembly). Has a strong background with semiconductors and can rate herself a 4 out of 5. Strongly familiar with the Asian market’s semiconductor industry especially Taiwan, Korea, and has handled Southeast Asia region before. She also handles their US client and travels back and forth there to do business. Not directly involved with sales and marketing but works closely with sales department and can easily learn/involve herself in doing sales and marketing of microprocessor and semiconductor products.

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Semiconductor Process Engineer, Semiconductor Knowledge/Skills

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He completed his Master’s in Mechanical Engineering at XXXX in Taiwan. He is currently working in XXXX as a Semiconductor Process Engineer wherein he does cost reduction projects in the manufacturing operations, also involved in material production and resolve different issues from the semiconductor wafers. What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skill would definitely be the semiconductors and can say that he is very strong. He’s been working and studying semiconductors for around 4 years now and can rate himself a 4.5 out of 5 in terms of his knowledge, skills, and experiences. Do you have the lists of key criteria’s according to the clients’ requirements? Has 1.5 years of professional working experience and overall 5 years of experience in the semiconductor industry including his university and research period. Also has very strong background in semiconductor and familiar with the Asian Market’s semiconductor industry since he has been into international business trips before and also works closely with international scholars.

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