Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has nearly four years of experience in the IT field and currently serves as an IT Manager and Head of Agency at XXXXX. He holds a degree in Hotel Management Information Engineering, where he developed expertise in IT infrastructure, management systems, information security, and medical data technology. During his tenure at XXXX, he successfully reduced IT operational costs by 15% and managed Windows and Linux administration, network troubleshooting, and scripting. He also led a team in deploying a remote conferencing system within 48 hours, ensuring seamless hotel operations. What skill(s) / experience would you self-describe as strongest or specialist in? His strongest skills is in programming languages especially in Python and is also familiar with SQL Language. He also strong in handling server, project Management, windows and networking such as TCP/IP protocol, routing and switching technology. His skills include strong networking, project management.  Do you have the lists of key criteria’s according to the clients’ requirements? He has experience troubleshooting computers, laptops, and networking routers. His expertise includes maintaining and configuring Windows and Linux operating systems. He is also familiar with ServiceNow for ticketing.

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has 1 and a half years of experience and holds a master’s degree in computer science, having studied in Ireland. He graduated with first-class honors from University College XXXX, one of Ireland’s top universities. He worked at XXXX for one year and seven months as a business analyst before being laid off in May last year. His expertise includes Oracle, Redshift, SQL-based languages, and BI tools like Qlik. He is also proficient in VBA and Python. At XXXX, he supported aftermarket sales, warehouse procurement, and warranty departments by implementing and localizing Oracle EBS and auxiliary systems. His role involved gathering user feedback, analyzing business processes, and coordinating with vendor teams to ensure system alignment with business needs. Post-implementation, he transitioned to Level 1 support, handling user queries, IT system requests, and BI reporting. He designed business processes for XXXX China’s BI team and delivered 16 reports within seven months. His contributions led to a smooth system cutover with no major issues, earning recognition from colleagues. What skill(s) / experience would you self-describe as strongest or specialist in? His strongest skill is the ability to learn. After graduating from University College XXXX, he had no prior knowledge of ERP systems, Oracle EBS, or BI systems. He gained expertise through hands-on experience. Shortly after joining XXXX, his hiring manager was let go within a month, requiring him to learn everything independently. Despite the challenge, he achieved strong results. Do you have the lists of key criteria’s according to the clients’ requirements? He has experience in Level 1 support, primarily managing ERP systems due to his deep involvement in the implementation process. With a strong understanding of the system, he handles user requests, such as creating Excel programs for data manipulation. However, for ERP system enhancements requiring modifications, he escalates requests to his supervisor to allocate the necessary resources. While he manages software-related requests, he does not handle hardware issues, as a separate IT helpdesk is responsible for such matters. Focusing on software support, he acts as a bridge between users and outsourced development teams. Additionally, he has experience in project management, including PMO-related tasks. He has experience using ServiceNow, where users submit requests and incidents, enabling him to track and assign tickets to the appropriate personnel.

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? She has five years of experience in the IT industry. After graduating, she worked on Microsoft Teams support in her first year, troubleshooting login and performance issues, as well as other Microsoft 365 products. Later, she transitioned to XXXX, where she provided software support for backup, restore, and monitoring solutions, specifically for IDP. Her experience includes working with both Linux and Windows environments, particularly SUSE Linux used by Dell, along with some exposure to Red Hat Linux. She also handled Windows-based backup solutions, gaining knowledge in network troubleshooting. She supported global customers by reviewing their requests, diagnosing network and system issues, and providing solutions via email or Zoom sessions. Her daily tasks involved issue resolution, system monitoring, and ensuring seamless IT operations. What skill(s) / experience would you self-describe as strongest or specialist in? Her strongest skill is Linux, as she works with it daily. The product she works on, as well as customer products and certain data centers, also use Linux. Additionally, she is developing a Java-based product with similarities to Linux. Along with her technical expertise, she has strong communication skills when interacting with customers. Do you have the lists of key criteria’s according to the clients’ requirements? She has experience primarily with Dell switches, which differ from SD-WAN but occasionally share similarities. She supports fault resolution as IDP is part of their product. Her daily work involves software management, along with handling hardware-related tasks such as replacing parts, configuring SSO, and updating addresses for desktops and personal computers. She also performs basic troubleshooting and is familiar with the hardware in use. She is comfortable working with storage, backup, and other related hardware and SSO components but would need some time to familiarize herself with SD-WAN and server-related tasks. Her responsibilities include disaster recovery, restoring environments, and ensuring backups function properly. She also handles incidents like power outages, verifying system functionality. With three years of ServiceNow experience, she understands ticketing, writing summaries, and using different portals.

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has 18 years of experience in the IT field and graduated from XXXX University with a degree in Information Systems. At XXXX, he managed IT helpdesk operations, provided onsite support for the Chairman’s home office, and ensured smooth daily shift coverage. He also served as an IT Manager, overseeing IT infrastructure, maintaining equipment and systems, and planning office setups in China, including servers, routers, switches, ASA, and backup systems. Additionally, he handled MS Dynamics CRM and Office 365 deployment, ensuring CRM accessibility via both browser and Outlook. What skill(s) / experience would you self-describe as strongest or specialist in? His strongest skill is hands-on experience in solving IT problems efficiently. When users face issues with their laptops or systems and feel frustrated, he first listens to their concerns, helping them stay calm while resolving the problem. His approach ensures a smooth and supportive IT support experience. Do you have the lists of key criteria’s according to the clients’ requirements? He has experience in software and hardware maintenance, including system management, Office 365, Active Directory on Azure, routers, switches, AV systems, and Mac devices. In his previous role at XXXX, he managed and maintained IT equipment and systems while overseeing infrastructure planning for new offices, including servers, networking devices, and local/cloud backup systems. He also has two years of experience with Jira and ServiceNow.

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has three years of experience in the IT industry. In his recent role as an IT Engineer, he handled internal PC, printer, and network issues to ensure smooth office operations. He used the Fuji system to generate daily operational reports, supporting management decision-making. His responsibilities included regular computer room inspections and data backups to maintain data security. Additionally, he provided technical support for various Office versions, including 365, 2019, and 2013, and resolved Outlook mailbox issues. At XXXX, he was responsible for software installation, inspection, and maintenance, covering operating systems, applications, Windows software, and networks. What skill(s) / experience would you self-describe as strongest or specialist in? His strongest skills are in software support, particularly in Microsoft Office and Outlook. He has three years of experience as an IT support engineer, handling various technical challenges to ensure system stability. Additionally, he has experience assisting guests and communicating in Japanese. Do you have the lists of key criteria’s according to the clients’ requirements? He has experience with hardware, including servers, the Internet, international networks, PCs, printers, and computers. He is also skilled in software support, covering operating systems, applications, Windows software, and networks.

Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has four years of experience in the IT industry and graduated from XXXX Technical Institute of Electronic and Information. His major is Information Security and Management. His last role was as a Senior IT Infrastructure Executive at XXXX, where he was responsible for IT infrastructure projects across multiple locations in China. His responsibilities included managing infrastructure components such as cabinets, cabling, firewalls, switches, and other IT devices. He also coordinated with local vendors to support retail stores across different cities. Additionally, he handled VIP support, including assisting brand leaders with meetings and providing English-language support, as some vendors faced communication challenges. His role also involved helpdesk support as needed. What skill(s) / experience would you self-describe as strongest or specialist in? He excels in user support and communication. He has improved over time and is now focusing on project management. Additionally, he recently earned CCNA and CCNP certifications. Do you have the lists of key criteria’s according to the clients’ requirements? He has experience in user support. While working at XXXX, there was a network issue at the host office in Shanghai. By the time he identified the issue, business hours had ended, and most employees had finished work. He discovered that over 80% of the network traffic was lost. He collaborated with the European network team to diagnose the problem and determine a resolution timeline. Unlike some companies using ServiceNow, XXXXX had an internal system for managing tickets. He needed to create a ticket, escalate the incident, and coordinate with the team to resolve it efficiently.