1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He has been in the IT industry for more than 17 years now and started off as a Datacenter Engineer for XXXX where he has administered more than 100 Windows server during that time. After a year, he moved to XXXX as an Account Technology Strategist where he handled more than 20+ opportunities strategies and plans including marketing events, legal pushes, defense IT environment, and such; he also led the sales lifecycle management strategy and action plan based on their customer’s budgets and needs. He also had a stint with XXXX as a Lead Sales Engineer where he mostly worked within public, telecom, manufacturing, and finance industries. Then later on, he moved to XXXX and did Subscription Sales, he covered the whole territory during that time and has more than a thousand account subscriptions; was also involved with renewals management. He mostly serviced different sectors such as manufacturing, construction, and infrastructure as well as some media and entertainment. He is now a Principal Customer Success Manager for XXXX and he’s involved with customer success, partner enablement, and partner ecosystem building, new customer adoption, onboarding processes as well. Currently, they have a strong core of enterprise customers including Samsung Electronics, LG, SK, and such. 2. What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skill would be his core skills in doing sales, account management, and customer success as well since he has been doing this for more than 10 years now. He also has technical background and experience on the initial years of his career so he can also leverage this for his next jobs. 3. Do you have the lists of key criteria’s according to the clients’ requirements? He has been doing customer success for about 5-6 years now and has worked with Cloud Infrastructure, Mobile/Desktop Applications, also has covered different industries including technology, government, SI companies, manufacturing, construction, media, and ecommerce as well so he can definitely join any company industry as long as the product/solution is IT/Tech. He’s good with marketing strategies as well and can do sales, account management on top of these experiences.

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? She is currently working with XXXX as a Europe Trade Lane Sales where she’s mostly responsible for hunting clients and developing relationship with them, she’s handling usually European accounts with international collaborators on Korea pharma industry, retail, and automotive as well. She is also responsible for setting up meeting with clients either online or face-to-face, quotations, and collaboration with internal teams in operations and customer services both locally and abroad. As of this point, she has more extensive client success experience with a major luxury and premium French retail company where she has worked on a freight and warehousing services, import and export freight for fashion goods as well as storing and distribution services. Before this, she was with XXXX as a Community Manager where it was more of a marketing background job. Started off with XXXX , another pharmaceutical company, as a Digital Analyst where she was involved in CRM and KPI analysis for digital activities for their commercial team and clients. 2. What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skill would be her multicultural background since she can adjust to work with different person, with different mind-set and type of professionality. On top of that, she is good with hunting and creating new business, mostly handling European accounts with local teams in Korea. 3. Do you have the lists of key criteria’s according to the clients’ requirements? She has about 3+ years of experience being a customer-facing person, started with marketing-related and now into hunting and business development. Apart from that, she has over a year and a half of experience now in doing customer success. Has great experience with commerce, retail, and pharmaceutical industries as well; currently handling about 15 accounts. Can also speak Korean in advanced professional level so wouldn’t be a problem communicating to local clients.

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? She is currently working with XXXX, which is a research firm, as a Customer Success Manager. She is supporting client segmentations such as public institution, financial firm, and IT vendors as well; she is in-charge of functional coordination across APAC using Korean, Chinese, and Japanese language as well. They have several products in this company and they are mostly subscription-based for their clients; on a daily basis, she is managing their clients’ inquiries, arrange calls and meetings as well with them. Before this, she was working at XXXX where she served as an Executive Assistant and Japanese-Chinese interpreter for Japan’s Head of Production. 2. What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skill would be her communication skills since she can communicate effectively both internally and externally. As a Customer Success Manager, she is also doing cross-selling and upselling every now and then with their clients; she is the first local CSM in her current company so she has worked with APAC and worldwide team to establish the local CSM process. 3. Do you have the lists of key criteria’s according to the clients’ requirements? She has about 4 years of experience now doing customer success management, mainly within market intelligence and research domain. She is familiar with SaaS solutions, and also has worked with other industries so can explore ecommerce or retail as well if given the chance. Can handle local and international teams and has been handling local portfolios in current company.

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He graduated from XXXX in Canada with BA in Planning Society; after that, he started his career with sales and business development, was with XXXX and XXXX which are both in the medical and pharmaceutical side. His last role was with XXXX as a Director of Business Development for Medical Devices and Pharmaceuticals where he found new opportunities and new clients for their medical subdivision. Currently, he is working as a freelancer for both business consulting and translation, as well as localization for companies looking for help with their marketing materials, manuals, and others; he’s now interested to join a company that wants to develop their business in Korea where he can stay for a good number of years. 2. What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skill would be sales and business development; he’s very good at maintaining clients and account management as well. He is good in uncovering new clients, initiate conversation with them, and establish a long-term relationship as well, even starting it from scratch. 3. Do you have the lists of key criteria’s according to the clients’ requirements? He has over 5 years of experience within several spaces including medical, pharmaceutical, and experience with consumer-based, SaaS solutions as well; he is more experience in the sales, business development, and account management side of things in this area. A part of his role and responsibility for the past few years includes customer/client success and can understand customer workflow and requirements easily. Most of his contacts and network are within healthcare and IT/Tech so he can start the ground running for any business related.

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? She has been working with XXXX as a Senior Customer Success Manager for almost 2 years now, she’s mainly responsible there for helping customers familiarize with their system, expand accounts globally, and build engagement with them as well; aside from that, she’s also doing both upselling and cross-selling. Their main product or solution in XXXX is to provide service to customers who doesn’t have entity in South Korea, companies who want to provide statutory benefits to their team members. She started off with more hospitality-related roles and then moved to XXXX as an Account Manager for 8 years where she was responsible for leading the Seoul team and managed top partners for the company, mostly handling direct accounts and hotels in Seoul. 2. What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skill would be her people skills; she can be confident in talking and facing new people being an account manager and customer success manager for many years now. She is good with approaching new people, gain trust, and build relationships with them as well. Aside from that, she’s a great problem-solver and is very open for constructive feedbacks. 3. Do you have the lists of key criteria’s according to the clients’ requirements? She has almost 10 years of experience as an Account Manager for an IT company and an EOR company. Most of her experiences is within the internet platform areas in doing sales, account management, customer satisfaction, and some business development as well. She’s willing to learn and adapt the needful pharmaceutical-related stuff and can be flexible in learning the SaaS solution as well.

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?  He started his career with XXXX as an Associate IT Consultant for almost 2 years then got an opportunity from XXXX as a Sales Representative and Account Manager where he had lots of achievement during his whole stay there. After some time, he joined XXXX as an Account Executive where he was the very first person in Korea to construct the basic structure of the customer success while being a customer success representative himself. He was tied with five other sales representative in Korea and he has been supporting them as well as the actual customers and clients. He also worked with XXXX as a Customer Success Manager and also with XXXX as a Customer Success Executive where he handled thousands of reports that is crucial to technology companies such as Samsung, LG, and Hyundai, as well as financial companies for their financial reports. 2. What skill(s) / experience would you self-describe as strongest or specialist in?  Strongest skill would be customer engagement since he has been working as a customer success manager and sales representative all throughout his career; he’s great with managing relationships between company and customers/clients. 3. Do you have the lists of key criteria’s according to the clients’ requirements? He has about 7 years of experience now within sales, account management, and also customer success. Mostly working for financial companies and IT/tech companies, mainly data-related, SaaS solutions. He’s also quite familiar with different marketing strategies including SEO, SEM, digital marketing, and such. Has experience handling multiple accounts and portfolio from previous roles.  

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?  He has over 6 years of experience in B2B and client-side operation. He’s currently a Customer Success Manager for XXXX which is a digital marketing platform, he is responsible there for customer relationship management, guide the partners and clients from onboarding, resolve any issues within the platform, and basically he’s the point-of-contact between company and clients. He also handles various issues and accidents within the solution, suggesting better solutions depending on business goals and needs especially within digital marketing, and do product/business reviews as well every quarter. Prior to that, he was working with XXXX and was in-charge of managing 15 different accounts; aside from that, he was also involved with reviewing applications that developer submits to check if there’s any policy violations or issues. He started with a Contractual Account Executive role for XXXX where he handled mostly electronics, retail, and consumer products. 2. What skill(s) / experience would you self-describe as strongest or specialist in?  Strongest skill would be his expertise in partner consulting since he has been doing this throughout his whole career; he has mostly done B2B in the IT industry and have operated partner platforms, also has took charge of different accounts so he’s also strong with account management and client consulting. In terms of the industry, they are currently having ecommerce, airlines, and SMEs; he’s mostly taking care of enterprise level of clients. 3. Do you have the lists of key criteria’s according to the clients’ requirements? He has been doing customer success and account management for more than 6 years now and is also involved with contract renewals and upselling. He has experience presenting to C-levels from different clients and since he is currently with a digital marketing platform company, he’s very familiar with SEO, SEM, digital marketing, and other relevant areas. Strongest with MarTech SaaS within ecommerce, retail, airline, and SMEs which he believes he can leverage for this next role. His latest account in current company was a home shopping company based in South Korea and helped them with tailoring their digital marketing platform. As per his achievements, during his stay in his current role, he has a proven record of high retention rate with clients as well.