1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? Her last position was with XXXX as a Search Operations Team Lead where she led about 20+ team members who were specialized in search engines in XXXX, both in Korea and Asia Pacific. Before this, she was involved in two areas including project management field and customer relations. She has worked with XXXX as a Project Manager where they supported 24 Asian countries to provide their clients with high quality network connectivity and help them foster their research and education projects. Prior to that, she worked with XXXX, mainly involved with XXXX and XXXX platform, where she delivered projects to them and implement features for better user experience in their platforms. She started her customer experience with XXXX Japan as a Client Services Account Manager where she handled different accounts from various industries including one from hospitality, airlines, and apparels; she managed the localization of their websites and such. 2. What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skill would be her fluent communication skills with various stakeholders; since she worked as a client success manager previously, she can intermediate and connect clients to their internal translation team to carry out their requirements. Aside from that, as a project manager, she is good with implementation, closing each projects, and making sure everything will be delivered on time. On top of that, she has the tendency to always deliver her best and exceed client’s expectations, has performed this on her previous roles and clients. 3. Do you have the lists of key criteria’s according to the clients’ requirements? She has 3-4 years of experience in customer-facing function such as Client Services Account Manager, Project Management, and Customer Services as well. In terms of the industry, she has worked with various areas such as hotels, apparels/clothing, luxury, and airlines; she will be comfortable working with ecommerce and retail sectors as well. Previously, she handled about 4 accounts in different sectors; also worked in Japan for few years so she’s good with collaborating with international teams.

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? She worked in Singapore for about 5 years before coming back to Korea in 2022, has about 9 years of professional experience in different industries such as government, FMCG, and IT. She started as a recruiter then moved to B2C customer service with XXXX where she connected customers from wide range including US, UK, ANZ, and Korea as well. After that, she moved to B2B client success and joined XXXX as a Business Development manager; she mostly worked with key partner sellers and distributors in Korea and APAC. She is now with XXXX as a Client Success Specialist where she does general troubleshooting on clients’ queries, complaints, and in charge of client onboarding as well with new or existing clients. They have several applications and solutions such as assistance app, web portal for client, travel tracker, and medical and security alerts across the world; they are mostly cohesive systems. 2. What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skill would be her client-facing roles, handling communication with clients on a day-to-day basis, also contributed to retention of clients, can do upsell/cross sell from their current subscription, and also worked abroad previously so can collaborate with global teams confidently. On top of that, she has great familiarity with CRMs like Salesforce, SAP, and the likes. 3. Do you have the lists of key criteria’s according to the clients’ requirements? Has about 4-5 years of experience in customer-facing roles including customer services advisor, business development manager, and now a client success specialist; mainly for the IT/Tech space and services different industry depending on their client. Currently, she’s handling over 50 accounts since she’s overseeing both Korea and Australia accounts at the same time.

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? She is currently working with XXXX as a Business Development Manager, Sales Development where she handles SAP Korea, Malaysia, and APAC regions. She has reached about 140% KPI in Q1 and about 190% in Q2 so she’s pretty confident in achieving and exceeding targets for her next jobs. She also collaborates with cross-regional teams to maintain service request quality and optimize customer experience in this company. Prior to this, she was with XXXX as a Customer Success Associate where she handled SaaS onboarding & support to their clients, tailored solutions depending on their needs, and facilitated the platform adoption as well through specific processes; during that time, she has increased average client revenue by 20% and cost efficiency by 30%. She was also an Account Executive for XXXX for few months where she led digital ad campaigns and managed healthcare Youtube channel for their company. She started her career as a Sales Representative with XXXX where she managed relationships with over 90 business partners, about 25 key accounts, and contributed a lot to their annual sales. 2. What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skill would be end-to-end process of the business especially during her time with previous company; she had a good understanding back then of the whole SME business process, marketing, and such. Apart from that, she’s good with building and maintaining relationships, considers this an essential skill or personality to have particularly in doing customer success. 3. Do you have the lists of key criteria’s according to the clients’ requirements? Has almost 2 years of experience in customer success and has good experience with SaaS platforms and tech applications/systems during her experience with last two companies. Apart from that, she’s good with building relationships and has proven success in retention, increasing revenue, and other factors that contribute to the company’s growth. Has exposure/knowledge to marketing but is more on sales and account management.

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? She has over 8 years of experience now and started doing sales then account management, and now into customer success roles. In her current role with XXXX as a Customer Success & Retention Manager, she’s responsible for building relationship with clients and helping small businesses be able to secure credit cards to help grow their business, as well as revenue and continuing to maintain/retain those customers to build long-term relationships with them. Her key role there is interacting with small business to even large scale companies with over 5M worth of their current company; her goal is to meet them and help them to find solutions for their financial needs, check in with them regularly to see if they’re happy or there’s anything they need. Apart from that, her ultimate goal is to be able to retain customers and continue to grow their portfolio, assist them to branch their business off, and such. 2. What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skill would be her diversity when it comes to sales, communication, and being able to facilitate relationships with her clients; she started in doing sales, making her way up to account management, and then now into customer success so she’s good with understanding and finding their pain points, address their concerns, and onboard them to keep their business thriving. She’s also good with face to face customer service skills and considers her ability to make friendships and relationships as one of her biggest achievements all throughout her career. 3. Do you have the lists of key criteria’s according to the clients’ requirements? Has been doing sales, account management, and customer success management for more than 9 years now; focused within SMB clients and even large scale companies on her current role. She also has experience with ecommerce during her time with a car dealership previously, where she got to meet with many different websites, build websites, platforms, as well as meeting with clienteles from the company. Also has marketing skills and exposed to doing different campaigns for autotraders, vehicles, and stuff; at the moment, she’s handing over 500 accounts so has proven ability to manage them successfully.

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? She’s currently working with XXXX as a Sales & Account Manager for XXXX where her primary duty is to manage relationship with travel agencies, give them training about the platform of XXXX including both online of offline meetings. In the beginning, they had two person for the sales team doing B2B opportunities specialized for travel agencies; they are operating and promoting and such. They had about 22,000 accounts that’s being handled by her and her manager; she manages about 1150 accounts under her including analysing them according to their ranks, filter them out using different tools, and also involved with introducing their platform to new agencies, pitch, support them on user experience, and such. As an account manager, she was able to achieve YoY of more than 80% for newbies, did lots of conversion and retention for new businesses of over 232 new accounts. In summary, her key role in this company is managing accounts effectively and also maintaining the good relationships with them. Before this, she was a Key Account Manager for XXXX, which is an ecommerce company, and they have different partner brands onboarded on their platform so users can shop or click their banners to redirect them to specific platforms and make transactions there; they get commission from their brand partners and pay a cashback with their customers. She managed the performance of each partner that was onboarded with them, make sure that the users have seamless purchases and bookings; that was mostly B2C but B2B as well for their partner brands. She was also doing Sales and Account Management on roles prior to that including XXXX , XXXX , XXXX , XXXX and XXXX which are all under hospitality sectors. 2. What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skill would be her client-centric ability and skill; she is good with understanding what their client really wants and thinks about the solution they are providing, as well as give value to them. She also always consider the convenience of the customers and users, and integrate them into the platform they have which is a personality that she thinks has helped the growth of her current and previous companies. 3. Do you have the lists of key criteria’s according to the clients’ requirements? Has more than 10 years of doing sales, account management, and customer success function as well mainly for the hospitality, travel, and ecommerce industries. She also have to do upselling and cross selling for their clients and has exposure to advertising or marketing strategies as well; she is actually involved with their ongoing marketing campaign in current company so this is something she can leverage for her next job. Has great ability to handle and manage multiple accounts effectively and successfully.

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? Most of her experience is within payment companies, as well as PSPs, wallets, and crypto as mainly Business Development Manager. She started her career with XXXX which is a Crypto Media company where she has been working as a Sr. Business Development Manager and involved with public relations and communication manager as well; she increased their monthly sales there through establishment of strategic partnership relations with crypto projects. She also worked with XXXX which is an e-wallet company, as a Business Development Manager managing cashback execution, settlement, reporting, and account management as well across affiliate platforms. In these roles, she had to do different function such as bit of relationship management, sales management, and also bit of project management with iGaming and high risk businesses such as Forex, mainly B2B and bit of B2C. She is now with XXXX and initially joined them as a Sales Executive but later on joined Business Development department as she is more exposed to that. Her daily role there includes finding new payment providers, see how they can collaborate and integrate if everything aligns with the strategy. 2. What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skill would be partnerships within cross culture since she has been working with variety of teams and clients, mainly from Europe. She considers herself strong with cross-culture management and of course, doing sales and business development.

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He started his career with XXXX where he worked as a Manager and has implemented lots of Oracle ERP projects, also maintained Oracle ERP systems; he worked with lots of XXXX products such as electronics, displays, and others as well in that company. After that, he moved to XXXX where he also supported Oracle ERP as well as financial modules for about five years before moving to XXXX itself as an Implementation Success Manager and Customer Success Manager; during that time, he was involved mainly with SaaS cloud project implementations. He also worked with XXXX as an IT Application Manager where he worked with stakeholders in gathering requirements, proposing solutions, and deploy business strategies; he led and managed SAP, SaaS systems, and ERP Finance reports type of projects during that time. He is now with XXXX as a Senior Customer Success Manager where he is engaged with about 19 accounts and managed them on retention and expansion area; he engages with a customer on a monthly or quarterly basis and update them about their products, success plans, and potential business collaborations, he also offers expansion add-on packages with them. Their customers/clients are coming from different areas including electronics, crypto gaming, finance, and such. 2. What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skill would be his strategic communication skills as it’s an essential skill to have as a customer-facing person. He can rate himself a 4 out of 5 when it comes to being a customer success manager since he has been doing this already for more than 6 years. Some of his biggest achievements includes keeping the retention rate for last year and expansion on crypto as well. He recently led a $56K upsell with one of their longstanding major account in Korea. 3. Do you have the lists of key criteria’s according to the clients’ requirements? Has about 6-8 years of experience as a Customer Success Manager for the IT/Tech space; mainly handled SaaS, CRM, Customer Support platforms and the likes. He is open for the ecommerce or retail industry as well; has done lots of cross sell and upsell to their clients so that wouldn’t be a problem. Aside from that, he has proven experience in handling multiple accounts and getting success from them. He can work from home and work with a distributed team globally as well.

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? She is currently a Global Customer Success Manager for XXXX and also serving as Korea Country Manager where she takes care of their clients and do parts of sales such as taking calls with leads and such. On a day-to-day basis, she takes care of their major clients; they have 3 CSM managers and one of them takes care mainly of the new clients, the other one is in-charge with small and medium-sized clients, and she takes care for the large-sized clients in Korea, USA, Europe, and other Asian countries including Singapore and China. She takes onboarding calls, invoices, and keep track of their sales as well. Her function is between the engineering team and supply chain team, as well as sales team to ensure a successful deal with clients. They are a SaaS gifting platform and she makes sure that their clients are getting the experience or service that they need, forward any issues to appropriate teams, build campaigns, and involved in end-to-end delivery as well. She started off with this company as an intern where she worked with supply chain and operations team, and later on decided that CSM is the most suitable position for her. Previous to this company, she has mainly worked in the education sector as a Teacher and Tutor. 2. What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skill would be her communication skills and believes that it’s an essential part of her job as a CSM; listening and forwarding messages, understanding what people are trying to say, and be able to see the messages/problems that their clients don’t usually mention. Aside from the CSM/Sales skillset, she also does some project management and collaborates with data analyst/engineer to check on pain points, work on organizing files/systems, and such. 3. Do you have the lists of key criteria’s according to the clients’ requirements? She has almost 4 years of experience as a Customer Success Manager while also doing some sales function for a SaaS gifting platform; that being said, she is also good with B2B stuff and has been working on partnerships with Korea and helping them on board new partners on the backend. She also has good knowledge and interest with ecommerce since her husband works in the same industry and her current role somehow overlaps with an ecommerce type of work as well. She is directly involved in building some campaigns and different advertising strategy as well in her current company and handles about 150 clients/accounts as of the moment.

1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs? He is currently working with XXXX as a Customer Success Manager where he builds strong relationship with his clients, make up selling opportunity to them. He’s also involved with presales meetings, in giving suggestions, and solutions as well; their current solutions is a data user behaviour analytics solutions, it’s a SaaS solution mostly for ecommerce or gaming sectors. He is currently handling about 14+ gaming companies as well on top of that, and has led SaaS onboarding, event tracking policy, and data migration for them as well. Before this, he worked with different clients and roles including marketing, relationship management, data analyst, and AI researcher as well for different companies. 2. What skill(s) / experience would you self-describe as strongest or specialist in? Strongest skill would be his ability to understand their clients’ pain points, their requirements, and what they need as a resolution. He is also good with upselling and cross selling to his clients within different industries. Experienced with B2B SaaS, data analytics, and project management as well across different APAC regions. 3. Do you have the lists of key criteria’s according to the clients’ requirements? Has about 1 ½ years of experience doing customer success for his current company and believes he can do more customer success related roles; he has experience working with SaaS solutions and ecommerce clients as well so he can leverage for his next job. Has proven experience in handling multiple accounts so will not be a problem if ever.